Privacy policy

1. Data controller

LE CARIBOU — SAS

Registered office: 5 rue de la Paix Marcel Paul, 13001 Marseille, France

SIRET: 832 468 524 00026

Phone: 04 91 59 05 17

2. Data collected

Depending on how you use the website, we may collect:

• Identity: first name, last name
• Contact details: email address, phone number
• Message content entered in the contact form
• Booking data (via the Zenchef widget): date, time, number of guests, any comments
• Technical data: IP address, connection logs, browser type, pages visited, cookie identifiers

3. Purposes and legal bases

• Answering your contact requests — Legal basis: legitimate interest
• Handling booking requests and the customer relationship — Legal basis: pre-contractual measures / performance of the contract
• Organising group events or private hires — Legal basis: pre-contractual measures
• Ensuring the security and proper functioning of the website — Legal basis: legitimate interest

4. Mandatory nature of the data

Fields marked as required in our forms are necessary to process your request. Without them, we will not be able to respond.

5. Data recipients

Your data is accessible to:

• authorised staff of LE CARIBOU
• technical service providers (processors) acting on our behalf:
  • Hosting: OVHcloud (OVH SAS) — servers located in France
  • Website design and maintenance: DIGIFLOW
  • Contact email delivery: Mail Hub (internal service) via Amazon SES
  • Online booking: Zenchef
  • Maps: Google Maps (Google LLC)

6. Transfers outside the European Union

Some third-party services integrated into the website (Google Maps, Amazon SES) may involve a transfer of data outside the European Union / European Economic Area. These transfers are governed by appropriate safeguards (European Commission standard contractual clauses, Data Privacy Framework).

7. Retention periods

• Contact data and exchanges: 12 months after the last exchange
• Booking-related data: 3 years after the last commercial contact
• Event / group quote data: 3 years after the end of the service
• Technical logs: 6 to 12 months
• Cookies and trackers: 13 months maximum (see Cookies section)

8. Your rights

In accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act, you have the following rights over your personal data:

• right of access
• right of rectification
• right to erasure (right to be forgotten)
• right to object
• right to restriction of processing
• right to data portability

To exercise these rights, contact us by phone on 04 91 59 05 17 or by post at the registered office address.

If you believe your rights are not being respected, you may lodge a complaint with the CNIL, the French data protection authority: www.cnil.fr.

9. Cookies and trackers

The website uses different types of cookies:

Strictly necessary cookies

Essential for the website to work (session, security, display preferences such as language). They do not require your consent.

Third-party service cookies

Set by the widgets integrated into the website (Zenchef, Google Maps). They are only set when you use these services — displaying the access map or opening the booking module.

You can manage your preferences at any time from your browser settings.

10. Security

LE CARIBOU implements appropriate technical and organisational measures to protect your personal data against loss, unauthorised access, disclosure, alteration or destruction. Exchanges with the website are encrypted using the HTTPS protocol.

11. Changes to this policy

LE CARIBOU reserves the right to amend this privacy policy at any time. The applicable version is the one published on this page. We invite you to consult it regularly.